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Frequently Asked Questions

Lourdes Day Trip

Accommodation

What is the room rate at the hotel?
The rate varies from one room to another and depends on the number and age of the guests (child discounts: free for 0-2 year-olds and 50% off for 3-11 year-olds) and the date of your booking. Find our guaranteed best room rates on the website www.hotelpanoramalourdes.com.
What type of accommodation can I book at the hotel?
The Hôtel Panorama proposes double, twin, triple and quadruple rooms as well as suites. All rooms and suites are well equipped and have their own private bathroom.
How do I book a stay at the hotel?
You can book directly via the hotel website. Alternatively, you can send an email to the hotel reception, [email protected], or phone on +33 (0)5 62 94 33 04.
What is the booking procedure?
To confirm your booking, we shall ask you to pay a deposit of €100 per room. Cancellation is free except within 48 hours of your planned arrival date. In the event of late cancellation or failure to arrive on your check-in date, the hotel reserves the right to invoice you for the first night. This does not apply to special offers for which no cancellations, modifications or refunds are possible.
What other options are available at the hotel?
We can provide optional extras like breakfast, lunch, dinner and parking space.
What are the hotel’s check-in and check-out times?
You can check in from 2 pm and must check out by 10 am at the latest.

Services& Facilities

What services and facilities does the hotel propose?
The Hôtel Panorama currently proposes restaurant services in collaboration with the restaurant and brasserie of the Hôtel Saint-Sauveur just next door.
What are the reception desk’s opening hours?
The daytime staff and a night watchman ensure reception is open 24 hours a day.
What facilities are provided in the hotel rooms?
High-speed fibre optic Wifi is available in all rooms as well as a courtesy tea & coffee tray with a kettle, a flat-screen TV with satellite reception and 60 international channels, a free safety-deposit box, two-way air-conditioning, and a private bathroom with shower or bath, courtesy toiletries, a hairdryer and a makeup mirror. The hotel room mini-bar and the laundry service are optional extras.
Are pets allowed in the hotel?
Pets are not allowed inside the hotel.
Is the hotel suitable for families?
The Hôtel Panorama is perfect for families, with triple and quadruple rooms that guarantee peace of mind for both adults and children.
Is the hotel suitable for disabled persons?
The Hôtel Panorama is accessible to people with disabilities and fully complies with all disabled standards in terms of doors, lifts and the rooms themselves.

Accessibility

How do I get to the hotel?
You have direct access to the Hôtel Panorama by car and may use the private car park if you contact reception beforehand to book a space. You can also come by plane and take the airport shuttle bus. Or you can come by train. Contact reception if you prefer to book a taxi.
Does the hotel have an airport shuttle service?
Ask reception about all means of transport, including the airport shuttle and taxi services.
Is it easy to park at the hotel?
Parking is easy on the hotel’s private car park. Please contact reception ahead of your arrival in order to book a space. The roads around the hotel follow a one-way system. Check with reception and/or on your GPS before arrival.
Is the hotel near the town centre?
The Hôtel Panorama is located right in the heart of the lively part of Lourdes, just a stone’s throw from the Shrine and all the essential amenities. The Hôtel Panorama is also within walking distance of Lourdes covered market and other key sites, and in easy reach of sights such as the Castle and Pyrenean Museum.
Which towns are close to the hotel?
Towns near the Hôtel Panorama include Tarbes (22 km), Bagnères-de-Bigorre (22 km), Pau (38 km) and Cauterets (30 km). Auch (96km), Bayonne (149km), Toulouse (176 km)…

Restaurants

Does the hotel have its own restaurant(s)?
The Hôtel Panorama has a restaurant on the premises. In the interest of sanitary measures, the hotel has teamed up with its neighbour, the Hôtel Saint Sauveur, to propose restaurant meals and brasserie meals.
How do I book a table at the restaurant?
To book a table, simply send an email to the hotel reception, [email protected], or phone on +33 (0)5 62 94 33 04.
What type of breakfast is served at the hotel and at what time?
A continental breakfast is served in the form of a buffet, with pastries, dairy products, cereals, eggs, hot and cold drinks, etc.

Recreation / Discoveries / Sightseeing

What activities are available at the hotel?
At the Hôtel Panorama, you can take time out to relax and unwind with a hot drink and a sweet treat or two. Normally, magazines and card packs are at your disposal. These items are temporarily unavailable, due to sanitary measures.

Miscellaneous

Can private functions be organised at the hotel?
The Hôtel Panorama has a number of bright, modular facilities that can accommodate various private functions and corporate events: seminars, team-building events, workshops, tasting sessions, product launches, cocktail parties, wellbeing-yoga-relaxation sessions, etc. Get in touch and bring your project to life in a colourful, convivial setting in the heart of the Pyrenees.

Best rates guaranteed via our website

Our best-rate guarantee is based on the hotel’s room rates indicated by reliable sources and which we update in real time.
When you click to book via our official website, you are booking directly via the hotel’s own reservation system. No commission is paid to any other party for this transaction.
 
When you book via our official website, you are guaranteed access to:

    the best room rates
    the last available rooms
    bookings that involve no middlemen and no additional costs
    instant processing of your booking
    instant booking confirmation via secured payment
    direct help from the hotel staff
    the possibility of cancelling or changing your booking (see general terms and conditions)

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NO ROOMS AVAILABLE

We found no available rooms to match your search criteria. This could be for any of the following reasons:

    The rooms are no longer available for the requested period.
    The number of guests you indicated does not match the room capacity.
    The promotion code you entered has expired or is not valid for your request.


For more details please contact the hotel directly, by telephone or email. Close
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